Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***s –
Good size thanks.
I***i –
Very fast for shipping …. Exactly as in photo …. Perfect
Customer –
Good value for money. I already have it in black and beige. Haunted! 4-5 cm heel. Comfortable. Fast shipping
B***a –
Dovolna cme.
E***i –
I recommend it on a narrow leg! European 40 size, Chinese 41 size, perfect!
Customer –
Very cool! Size fits me perfectly. I use a 39-40 from spain and the 9 looks good on me. They look comfortable. Very happy. I ordered them in another color
N***y –
Super fast is never seen
D***a –
They’re pretty, i loved them and i’m good at them.
L***a –
The goods are very satisfied. Quality of course corresponds to the price, but for this price very worthy boots. Shoes are comfortable, looks good on the leg. Seller recommend. The size was chosen by the store’s line, i wear the russian size 37, i ordered boots 38 chinese, the size approached.
S***a –
Boots look cheap. In russian size 39 came 41 size.
Customer –
They’re beautiful. And very comfortable. I’m going to buy others in another color. The number i asked for the one i wear. No e had to ask for two more numbers, as people say.
G***t –
I am very happy with this order the color is as i wanted it they fit very well and thank you very much
Customer –
Excellent
P***n –
They’re great. I just got them on. Very comfortable. They’re the second ones i ask for.
M***Y –
Very nice satisfied
A***d –
Too beautiful. And very comfortable. Size matches (5,5 for 36). Thank you very much I would recommend
B***s –
It’s very nice and comfortable. He had some wrinkle, i hope he leaves in time and that’s because of the position where the boot was sent. My recommendation is that you order a minimum size more than gast is in spain or two if the idea is to put template or you’re gonna wear with fat sock.
I***e –
very nice thanks.
Customer –
Product is okay. It has a chemical smell though. Size is good.
D***x –
these boots are really comfy and well made.