Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***o –
I love everything well
E***a –
Thank you. Wonderful tassels. Took colleagues for gifts.
T***a –
I thought it would be a little more, and so norms
M***s –
ok
O***a –
The brush is small, the description corresponds, in Belarus it went 6 weeks
S***a –
Good comfortable brush. Does not shed. Fast shipping.
S***h –
The wrapper is simple. Pile is almost even, but it’s not a problem if you cut it yourself. The brush is very small, in the photo the size is in comparison with lipstick. For blush is bad. the brush can only be considered as a hiking option.
K***k –
Good product, recommend, hairs do not fall off
M***m –
Mini, for such a price is excellent
E***k –
Great brush
V***v –
Less than in the photo
D***d –
The brush is good, the pile is soft but the size of the brush is very small, it was also very long in the Sverdlovsk region, even the dispute already wanted to open.
V***i –
Very Nice Hair very soft but does not take off! Not big but perfect for the makeup bag in the bag I recommend arriving quickly enough thank you store
I***v –
Idol
T***o –
The brush came quickly, well packed, without damage. Pile is soft, pleasant to the touch. The brush is small, fits in the lodoni. Tried to apply blush, well applied! Seller recommend! It takes up little space in the krsmetic, and its function performs by 100%.
A***s –
The brush is cool, soft and pleasant. Expected of course a little more (+-10 cm) that will be but also not bad for example for blush thanks❤️
L***a –
Delivery 1 month. A little less than expected, but for applying blush is quite suitable. Soft, comfortable, for such a price is very good. Thank you.
G***a –
two weeks to Bulgaria
Customer –
Very satisfied with the purchase, although the delivery was long.
V***a –
It was about a month, with the store did not communicate, the brush is straight baby, the pile is smooth, according to the description everything is accurate! I liked it, in a small handbag the most it.