Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Did not come, the store returned the money
T***a –
Seller recommend. Packed qualitatively. Poison fast
D***v –
The watch came for 3 weeks, the product is satisfied, always loved the classic watch, its value was justified. Thank you store
P***y –
The clock is packed normally, our mail did not destroy them)) their function is performed. For me too hard strap, and so all the norms.
O***o –
Beautiful clock, go for sure.
S***a –
Beautiful watch, fast shipping
Customer –
The store sent the watch immediately, walked about a month. The watch looks dignified, especially for its price. Packed were good, work fine. concise, simple style, the dial is large. The strap is so-so, but i did not expect more. I recommend to buy!
G***v –
The watch received, very kind of good. I will put the battery to check, but in the meantime only opened the parcel. i will put the store in advance + 5! Thank you!!!
A***y –
In fact, on a black strap white thread, not black. The case is slightly scratched. The goods went for a long time. But probably, for this money it is forbidden to claim 🙂
V***i –
The goods arrived quickly, thank you, but there is a violation of the commodity type. Stain on the surface of the dial and on the inside of the “glass”. Opened a dispute…
S***j –
Everything is good, for this money it is better not to be, if you pull the head then the clock stops, you can set the exact time, only the problem when hiding does not move the arrows
S***v –
Thank you for the bisterity and for the excellent quality
L***a –
Watch good! I ordered another one with a black dial!
L***a –
Watch good! Shipping super fast!
Y***v –
Ok
S***a –
Everything works. There are no complaints to the store. The goods are good. Works at full power))) I’ll order later. I recommend to everyone)
K***k –
Waited 100 days did not wait. Ali returned money
T***. –
Beautiful watch