Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***t –
Overall satisfied. Just some accessories impossible to use
E***u –
Bien
N***v –
Whole! It came very quickly! I recommend
I***a –
Very long delivery, the product is so-so, i do not recommend
M***k –
Good
O***h –
All shvidko and in navyavno. Uncle
L***i –
very nice and qualitative item, very happy, thank you,
N***a –
All as in the photo
A***v –
For this price will go. In the photos you can see a strange sewing. By number, everything came together. Delivery to crimea less than a month.
M***y –
The order came to belgorod for 42 days. It is fast enough, usually longer to 60 days. Quality for this money is normal. Daughter is happy. To the touch, like a thin balon.
O***o –
40 days
K***t –
Many thanks to the store for the goods, the goods came to astana for 27 days, the daughter is very satisfied with the purchase, the quality is excellent, thank you again
E***a –
Received the order in about a month. All as in the photo.
Customer –
Some as film but generally cool. For this price super.
R***o –
Everything is fine, the goods came quickly
A***n –
The urun came to my hand without problems but some shoes are a little big for barbie doll but I am very happy with the store who is very successful at this price
A***e –
neblogi 🙂
A***f –
Class! The daughter is glad!
Customer –
Daughter liked it. For me this is the best review. Shipping norms, tracked. I did not communicate with the store. Everyone is happy. I advise the seller.
C***s –
Very beautiful, thank you very much