Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***i –
Thank You arrived early my daughter loved, surely more
K***a –
Viene en una bolsa con varias bolsitas.. Trae 9 vestidos de tela medio plástica y de regular calidad (acorde con el precio) 2 bolsos plásticos, 4 gafas negras, 6 collares (5 plateados 1 Rosado), 9 pares de zapatos de diferentes estilos (1 Rosado, 1 transparente, 2 tonos de morado, 3 tonos de verde, 1 rojo, 2 tonos de azul. Llego MUCHO antes de lo esperado, por su precio la calidad es más que aceptable, no son los mejores vestidos pero tienen muchos colores y variedad.
Customer –
It’s generally not bad. Some dresses are frayed and the fabric is like paper or thin plastic. 1 pair of useless shoes, not finished. For the price is not bad.
E***z –
Clothes are from a bad plastic but for the price you can’t ask for much more.
S***o –
Good product. Received a gift from store as well.
M***o –
Exactly what I expected
G***s –
Satisfied, my happy daughter.
S***e –
All impeccable, arrived ahead of time. Match picture
A***a –
Long went the order, but in general not bad. Several dresses are badly stitched seams.
I***S –
ok
J***a –
Very nice the dresses only 1 arrive a decoupled pokito and besides i came as a gift a pair of extra shoes and a necklace. My daughter was happy
Customer –
The parcel came the child is very satisfied!!! Thank you!!!!!
M***s –
Super:) Thank you:)
G***f –
Fits perfect, kids are very happy with it!
O***a –
Быстрая доставка около 2.5 недель до Астрахань, посылку объединили с другими мелкими. Все хорошо упаковано. Дочка рада
M***k –
! It’s very fast! Thank you very much All the stuff for doll באיחות OK
A***a –
thank you! especially I like shoes. One of the dresses is a little dirty, but everything’s OK.
E***T –
It arrived in about twenty days. Good quality and solid. As it looks in the picture. You can get with confidence.
D***a –
The order is happy!
Customer –
The order went a little more than a month. In general, i liked the product, the description corresponds. The dresses are primitive, four pairs of shoes are small barbie, but came up for other dolls.