We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.93 out of 5 based on 156 customer ratings
156 reviews
100% of buyers enjoyed this product!
5 stars
( 145 )
4 stars
( 11 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
Very cool and very fast delivery, delivered the courier straight home!!!
Rated 5 out of 5
P***k –
Fast delivery, all whole, works fine
Rated 5 out of 5
C***z –
THE product took a little stops arrive. AND the request was finalized before delivery. Because it opened a dispute. But the store asked to cancel the dispute. But today, 26/03/2019 and is working well. Seems to be of good quality.
Rated 5 out of 5
J***o –
Very fast delivery. highly recommended product.
Rated 5 out of 5
B***r –
Excellent Product
Rated 5 out of 5
E***S –
Received all the whole to the apartment delivery for 16 days super i’m happy with the box whole everything works the light of the remote listens not more than 2,5 m soars well i will write off, the store advise everything great and fast.
Rated 5 out of 5
C***T –
Very satisfied but the packaging has been completely Detergent
Rated 5 out of 5
V***s –
Ordered on Arrived Today super fast. Now only lack experience.
Rated 5 out of 5
A***a –
The packaging was a little mint, the diffuser itself does not have a latch (perhaps it was conceived by the design). Colors change, set several modes, remote working, with batteries. The water consumption is low-about 50 ml was spent per hour of operation. The fog is not very thick, but pleasant. Controlled from both the front panel and the remote. The design is pleasant: despite the fact that it is plastic, looks like wood. There is no smell of plastic, the diffuser is very light and does not take up much space. The only criticism to the store is a small period of protection of the order. It was necessary to open a dispute to extend the action of protection, as in ukraine the order was about a month, and the protection period was opened for 22 days.
Rated 5 out of 5
M***z –
Just like the very nice picture, it works fine but it sounded something inside the base when moving it and had two screws loose inside the mechanism, it is but that it does not influence the future
Rated 5 out of 5
P***n –
Nice product.Both working fine. shipping to thailand a bit slow. Good customer service.
Rated 5 out of 5
A***k –
Thanks! I do recommend the store!
Rated 5 out of 5
G***C –
It came super fast. Product such as photo
Rated 5 out of 5
E***r –
Too bad the transport doesn’t take care of the package and the box arrived pretty trashed luck that it was well padded
Rated 5 out of 5
T***i –
excellent
Rated 5 out of 5
K***a –
Delivered in 3 days in moscow, a good device for a small room, beautiful illumination.
Rated 5 out of 5
S***s –
Fastest shipping of all time
Rated 5 out of 5
M***t –
Very fast shipping, fine quality of product. Thank You..
Customer –
Very cool and very fast delivery, delivered the courier straight home!!!
P***k –
Fast delivery, all whole, works fine
C***z –
THE product took a little stops arrive. AND the request was finalized before delivery. Because it opened a dispute. But the store asked to cancel the dispute. But today, 26/03/2019 and is working well. Seems to be of good quality.
J***o –
Very fast delivery. highly recommended product.
B***r –
Excellent Product
E***S –
Received all the whole to the apartment delivery for 16 days super i’m happy with the box whole everything works the light of the remote listens not more than 2,5 m soars well i will write off, the store advise everything great and fast.
C***T –
Very satisfied but the packaging has been completely Detergent
V***s –
Ordered on Arrived Today super fast. Now only lack experience.
A***a –
The packaging was a little mint, the diffuser itself does not have a latch (perhaps it was conceived by the design). Colors change, set several modes, remote working, with batteries. The water consumption is low-about 50 ml was spent per hour of operation. The fog is not very thick, but pleasant. Controlled from both the front panel and the remote. The design is pleasant: despite the fact that it is plastic, looks like wood. There is no smell of plastic, the diffuser is very light and does not take up much space. The only criticism to the store is a small period of protection of the order. It was necessary to open a dispute to extend the action of protection, as in ukraine the order was about a month, and the protection period was opened for 22 days.
M***z –
Just like the very nice picture, it works fine but it sounded something inside the base when moving it and had two screws loose inside the mechanism, it is but that it does not influence the future
P***n –
Nice product.Both working fine. shipping to thailand a bit slow. Good customer service.
A***k –
Thanks! I do recommend the store!
G***C –
It came super fast. Product such as photo
E***r –
Too bad the transport doesn’t take care of the package and the box arrived pretty trashed luck that it was well padded
T***i –
excellent
K***a –
Delivered in 3 days in moscow, a good device for a small room, beautiful illumination.
S***s –
Fastest shipping of all time
M***t –
Very fast shipping, fine quality of product. Thank You..
R***a –
Top quality, super fast delivery A+++
R***e –
very good