Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***A –
The order was sent immediately, the track was not tracked, the store did not communicate. On the way a little more than a month (minsk). Packed in a normal package, the box is slightly wrinkled, but arrived without damage (all in the photo). In general, everything is fine, there are no complaints to the seller, the size and the subject itself fully corresponds to the description. I shoot a star for the quality of the product. Cheap scratched plastic, i think the manufacturer has all the components just lying in the box, hence the look. The details are not fitted tightly, with a gap, there are nozzles from the liter + horns are inserted not to the end, i.e. It is necessary to refine the file :). If it is already quite confusing, then you can sand the plastic, i need so much;). Conclusion-on their money will come down. Seller good luck and all the same thank you!
S***r –
I’m not sure if this is worth the money
J***k –
i had a bit of a problem with fitting pieces together, but besides that I really like it
V***o –
It is plastic, without further ado, the horns are mounted and have no good hold, it’s more like light objects. He came fast.
N***n –
Quality is good, it came for a little less than a month to moscow, i advise everyone
I***N –
Cute!
S***a –
As in the picture. Horns are inserted separately. I’ll have to glue it apparently. Slightly sloppy edges. In real life would not buy. Cheap looks plastic. But of course for this money-norms
D***r –
nice
K***r –
nice
N***a –
Delivery to ukraine 3 style, with a strong smell, not called river region, tsyna-yakyst!
A***a –
Horns are not fully included, parts are very easy to fly. Not happy with the purchase
M***n –
Good
A***v –
35 days before ufa. tracked. Plastic. Fastening only on self-adhesive film.
L***o –
It’s got some scratches, it’s plastic and the delivery was super fast
D***n –
Great item!
K***e –
Thank you! Good hooks! I ordered the second time, for friends (all who saw from me let’s want the same: d) tried from the store to ask for a discount, but he either really does not understand english, or pretended, because he answered inadvertently and not on the topic.
I***e –
ok
N***a –
Excellent hook for such little money! The parcel was about a month, tracked. Thank you store!
J***k –
ok
N***a –
Delivery to lv very long. almost 2 months.