Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***y –
thanks you dear store it was very good
S***s –
Very nice
A***i –
So my aunt does not break more: D
R***o –
Arrived all great in perfect condition, recommend this store
R***s –
Watch received very quickly, my daughter is delighted, thanks to the store i recommend
A***a –
The order waited a little more than a month in the yaroslavl region. The watch is cool, well packed, externally just class. The only thing on the strap is some stain, but when you wear it, i think it will not be noticeable. Very satisfied, and for such a price-in general class! Recommend store
G***n –
Watch super! I recommend to everyone!! came in 1,5 months to tomsk…. I will add feedback later …. how to go will!!! And then can only externally beauty! And inside one thing!
K***a –
Watch is very good! Looks perfect 😉 shipping was very fast. I recommend this store!
S***o –
Very nice watch.. Good quality. very happy
R***k –
Excellent! excellent!
C***o –
Good product, thanks.
E***k –
Came in month
Customer –
Excelente store
M***n –
Great
A***a –
Beautiful watch, the order is happy, thanks to the store. It came quickly and fully corresponds to the description, during transportation did not suffer. In life look even better than in the picture. The strap is iron and has several holes for regulation, even on my hand came up.
J***a –
Krásné hodinky, for ruce vypadají Velmi elegantně. Dodání trvalo déle. Budu objednávat další. Doporučuji.
C***u –
I did not receive the package but I received the money back
A***z –
I thought the sphere was smaller but ok
V***a –
Very beautiful watch!!! I’m delighted! Come quickly. Thank you to the store, i recommend!
O***a –
As always, excellent watch