Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***i –
Thank you, like, but took forever to get
J***a –
The product corresponds to the description. On the second day, the wire fell off the button. Girded, earned. Delicate wires inside the padushka.
M***u –
The parcel to the rb came quite quickly, but here the belarusian customs of its 17 days muryvala. The pillow is soft, does not smell. Batteries in the kit did not go. The only thing that saddens, the compartment with batteries inside the pillow will not hide: one angle turns out with a rib and solid. The child really likes. I recommend the product and the store.
M***v –
The parcel went for a long time: about two months. As a result, i brought the courier. The pillow is cute, soft, glowing.
V***v –
Ordered 2 pillows, they came a little different, different lightning and the location of lanterns. in the first pillow were well arranged lanterns, the pillow was all glowing. and in the second lanterns were arranged so that they burned separately and stains, so to speak. and not monolithic, as in the first.
Customer –
They love my kids
K***a –
Damage that can’t take off pillowcase to wash, following for this poduszeczka super
Customer –
It’s amazing! Change the light to different colors, it shines very well! I imagined her a little bigger. It’s about the forearm size, but it’s totally worth it!
F***a –
I am very satisfied with these pillow, it is the third art and all are cute. Perfect for gift, very nice material
V***v –
Very nice, my boy is delighted
E***n –
Great pillow. The child likes
M***m –
Came without batteries and most importantly without fixing bolt.
M***a –
Very nice, sweet. The lights are very beautiful! I’m delighted
O***a –
The pillow is good, i thought it would be bigger, and there you need 3 finger batteries, not included
R***i –
Super
E***r –
Cool pillow-night light. the child is happy
G***y –
Everything came without deception. I advise you. Only in terms of about 2 months.
K***k –
Terribly long delivery… Quality standards
E***a –
Very cool pillow! Only need to buy in advance three batteries.
E***o –
All very well, the pillows are very nice