Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
It came quickly, i’m happy. Very soft and touch pleasant
D***t –
1A
N***a –
Ordinary small toy
L***a –
Excellent pillow!!!! As a night light is wonderful
R***e –
100
N***a –
Very nice star. Made of pleasant fleecy fabric (to the touch velvety), but unfortunately not very well stuffed, which was actually expected for such a price. Eyes and mouth are embroidered well. The toy is stuffed with a synthon (well, or at least similar to a synthon). About the mechanism works or not i can not say, because there are no batteries. It itself is hidden under the lock. The parcel came by courier delivery.
V***e –
good quality pillows, I recommend this item
E***a –
The pillow is good, until the batteries were inserted, but the delivery… it’s a nightmare, 2 months went! But it’s not the fault of the store, from china to russia quickly got, then stuck for a month in kazakhstan, our russian post, it’s something, without mats not to describe)
K***I –
beautiful
M***s –
Good quality
D***n –
Everything is fine, the only minus was 2 months
T***n –
It’s exactly the picture. A good buy!
E***g –
Product מצויין! it’s just like בתאור,
O***A –
Everything works. The child is happy. But it stinks. Hanging on the balcony, ventilating.
Y***y –
thank you seler good quality
J***a –
The parcel came quickly enough, brought home the courier. The pillow is soft, very pleasant to the touch, poured in different colors. The child is very pleased.
A***a –
Pillow cool, everything works, there is a power button, working According to the read reviews that comes for a month ordered for earlier 24.01 (i needed it for 5.03) but apparently i’m straight loshara and the parcel came to me though courier, but on wounded deer and lame courier, already 13.03, that is, almost 2 months, when i already need it… So if you need to a certain date then it is better to order for 2 months Has bought for 6.09 $ (410r approximately) To the goods there is no pritenzia, but the delivery is also courier and so long, well, it was very upset, i knew that it would not come in time for sure would not order ..
P***a –
Quality ok
K***a –
As always super, ordered already 4 pieces
M***a –
really soft with cute lights