Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
Ordered 25.01 received 19.02. The belt is closed with a film. But there is a jamb… The strap at the base of the dial is far from stretching. (walking). And so excellent.
B***v –
Minus for packing. Delivery is fast.
O***p –
Excellent.
Y***r –
Excellent budget hours. Let’s see how they show themselves in the sock. In general, not bad.
C***r –
Very pretty but I will have to get a link removed so it is not so loose.
A***a –
The clock is chic. In Ukraine came for two weeks a new mail. Everything works, let’s see how much they are enough. Order satisfied
H***K –
A++
Z***v –
The clock is great. For such money is very good. Their money is worth it.
Customer –
nice
N***u –
Nice
H***s –
It took a long time but i like it. Very well packed. Satisfied
A***r –
The product haz a different colour from pictures.
D***r –
A+
V***k –
I can not understand how to track the parcel .. i do not Indicated the address of the new mail, only the index, and i came sms with ttn. In the new mail app there is no information .. what to do?
G***r –
Cool watch, only metal is very yellow.
G***i –
Quality is so. Ticking loudly. Customized under my wrist and the master explained that if you remove the links to the bracelet sat well, there will be a skew. Now they sit well, but quite freely. But the price probably corresponds.
A***s –
Very beautiful, for this price just high
F***r –
Items arrived before the date. I am very satisfied
T***a –
The hour is super for such a price. A little big but it’s not a problem. Very quickly came to ukraine. In 7 days. Thank you))))
Customer –
Delivery is fast, to ukraine 2 weeks. the clock is small, thought will be more. look good, but the quality is so. well, in principle, on their money look.