Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
10 pcs came all good nothing broke
L***l –
The only negative is very long shipping
G***k –
Delivery 2 months. Come all the whole bobbins. Do not dress on the car winding janome, have to sag. Before that, i took colored from the store-the same problem. In general, i have no complaints about the goods.
Customer –
The product corresponds to the description. The bobbins are all intact.
D***a –
Everything is fine.
N***a –
Nothing came, but the money was returned completely, so five stars
Customer –
works very well. I will recommend
A***a –
Good coils, very long walked, literally to the last day of buyer protection
B***k –
polecam
T***a –
5 stars unambiguously.! 10 spool got me for 18.63! All came together. perfectly approached the household janome, the only thing that a little need to grind the inner hole on one side (the diameter does not match, the minute case) so that the thread could be wound in automatic mode. and in the cap, the spool climbs perfectly, sews, i tried. It is just a gift! one of the happiest shopping, thanks to the store! Take it, you will not regret it.
G***t –
The goods did not learn, there is no money back?
X***x –
The parcel went for a long time, but it’s holidays and our mail is guilty)) i recommend the store. On the “brother innovis-10” the inner hole is slightly small, but our craftsmen in the comments write that you can handle a round incision. And so-everything is fine, the track was tracked, the bobbins are good. You can safely order!
G***k –
The order did not come the money was returned. Before that i ordered exactly the same and also from this store-everything was in order.
I***l –
Ordinary bobbins, all norms
A***u –
I’ll be back soon, but i’m in good condition.
A***o –
Norms
C***u –
Came to Cyprus fast. As discriped
Customer –
Bobbins are good, in the amount of 10 pcs. All smooth, but here to wind on them niki with the help of a sewing machine will not work, the hole is small. I ordered three goods from the store at once, sent three parcels, came all together.
L***L –
The quality is excellent, complete with 10 pieces. Seller thanks!
R***a –
As in the store’s photo, the order was for three positions, the seller sent everything in three different packages, very worried when received only two packages, but a week later came and the third, i can conclude, that the seller is well done))) in the farm should be useful))) track tracked partially delivery to sakhalin 70 days