Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***o –
Hello! I received the order! all is well!
O***o –
Excellent bobbins, i love transparent, very convenient. But they delivered them in almost 2 months.
J***a –
Fragile plastic bobbins were packed in a simple cellophane bag and a normal gray plastic postal bag. Small, with a palm, soft weightless parcel. She traveled to me for almost 3 months, without tracking the track number on the territory of russia, but, oddly enough, everything came safe and sound. Bobbins are normal.
S***r –
Good bobbins, i recommend
N***a –
Long
E***a –
The goods did not reach, the money was returned, thank you
L***c –
Double
M***s –
The parcel did not receive, but the store returned the money. I will re-order again.
V***l –
Walked for a very long time
E***h –
Am satisfied, thank you
K***l –
Perfect for both modern typewriter and zinger 1973
I***a –
Bobbins approached the “podolskaya” old sewing machine. Got to m.o. Bought for 23 rubles in the section “with a friend in half”
T***t –
Only today i received-threw in a box, it’s good that i did not open a dispute, disgrace for 18 rubles))) good bobbins, we have one 30 rubles in the store. Seller of prosperity
O***a –
Went 2 months. all whole. packed in a simple package. with the store did not communicate.
T***y –
I have a janome car and bobbins to the motor are not suitable, i have to customize each, removing the excess from the inside with a knife.
O***a –
My janome juno 513 is not quite suitable. Namely, a small hole, so they are not completely inserted into the winding thing. But the scissors and cut the holes quickly solved the problem. So for 18 rubles (for 10 pieces) it’s just a bomb!
L***o –
The order received a week after two after the closure of the protection, opened a dispute, the store did not answer, the administration of the money returned, now it turns out not very well and the money returned and the goods received. Slugs are good.
L***a –
The goods did not come, the money was returned
O***A –
The order did not come, although it writes that it was executed
Customer –
Great product, thanks!