Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
They’re just cool! Cost their money very much)) truth i waited for them 2 months, well, because of the holidays probably) take it, do not even think) i’ll take a few more in a different color) and yes, size grid corresponds)))
C***a –
Thank you! Very fast. Satisfied
A***o –
Everything came safe and sound, packed in a “blown” package. With the size guessed, came up to our 37th. The material is pleasant, without unpleasant odors. We can recommend the goods on the positive side!
L***a –
it’s bigger than i thought but amazing quality
E***a –
Excellent quality!
S***a –
Boots are cool, soft and comfortable! The only strong smell, put so far no balcony. Look autumn great on the leg.
U***r –
good quality
A***a –
Girls, they are fire!!! This is the best I bought here!
Customer –
Great. At 37,5 Russian took 8. a bit too big. I have thin legs, boots are not quite tight, look super! For such a cost is an excellent product.
V***l –
Very good! I recommend!
L***e –
I love these boots very cute and snugg on your feet i highly recommend these if you have skinnier legs they hug your legs very well, just like the picture! im very saticfied 🙂
T***m –
Boots are not bad, but on caviar tugovato, but just above the knee all the time fall off when walking
N***a –
Boots are excellent, go in size, the table is correct
L***i –
Perfect for my Zakuro Cosplay! They are cheaper than the cosplay boots you can buy AND they are comfortable
S***a –
Beautiful, sit tight
N***r –
Came in a bubble wrap, separate shoe has a cotton bag over for protection. Smells just like paint, but I’m sure it will go away in time. It fits me perfectly, I love it so much. Great quality for the price! Honestly so in love. Thank you store. I highly recommend this seller 🙂
Customer –
Boots are excellent. The only negative is the creepy smell. But for such a price excellent. I advise
B***b –
Boots class a little smell but it disappeared quickly
Customer –
The boots were stained with glue, the store returned some money, but this problem does not solve. Glue does not clean. I do not advise the seller, because they do not care what condition to send you boots, and the money is paid. Return them costs as much as half the boots cost. Long-awaited boots… Disappointed with the quality of the manufacture of boots and the irresponsibility of the seller.
K***o –
Very good boots, the only bit big. It was necessary to order a smaller size. With a toe fit))