Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***i –
Perfect for my Zakuro Cosplay! They are cheaper than the cosplay boots you can buy AND they are comfortable
S***a –
Beautiful, sit tight
N***r –
Came in a bubble wrap, separate shoe has a cotton bag over for protection. Smells just like paint, but I’m sure it will go away in time. It fits me perfectly, I love it so much. Great quality for the price! Honestly so in love. Thank you store. I highly recommend this seller 🙂
Customer –
Boots are excellent. The only negative is the creepy smell. But for such a price excellent. I advise
B***b –
Boots class a little smell but it disappeared quickly
Customer –
The boots were stained with glue, the store returned some money, but this problem does not solve. Glue does not clean. I do not advise the seller, because they do not care what condition to send you boots, and the money is paid. Return them costs as much as half the boots cost. Long-awaited boots… Disappointed with the quality of the manufacture of boots and the irresponsibility of the seller.
K***o –
Very good boots, the only bit big. It was necessary to order a smaller size. With a toe fit))
O***o –
Boots are good. The size approached. On the Russian 41 took a larger size. On a thin leg
A***a –
The boots are as described and showed in the images. I loved its colour, they’re very fashionable and comfortable.
K***a –
Super boots! Just have to come up with something, so as not to slide down.
A***a –
26 cm foot but size 42 as written in the table does not match, very large. With a toe warm leg through the boot will not pass, so that at least somehow they were not big, so i unfortunately can not wear them. To the quality of pritenzy everything is exactly neat
B***a –
Thank you very much boots cool for your size 38,5 took 8,5 just.!! Shipping fast!
Customer –
amazing for slim legs ,which its so hard to find boots for, quality is perfect i’m in love ,5.5 is uk size 3.5 …
V***a –
I chose according to reviews. Size is not small. I advise you to buy. Look good. Shipping 3 weeks
L***a –
At me 37,5-long thought, what size to take, decided that let it be 38 chinese, and thank god guessed.
L***l –
Great product!!!! On my not little Shin climbed perfectly
L***a –
Excellent.
Customer –
Good
L***a –
The goods came quickly, the quality is excellent. Yes, there is a smell, but this is not a problem (on the second day already disappeared). I really like how it looks on my legs, rather spring. I recommend to buy, thanks to the store.
A***a –
Boots super, came quickly, weeks for two and a half to st. petersburg, there is no smell, 8 by 38 size. On a thin leg sat perfectly. I recommend to buy! I did not communicate with the store.