Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***R –
Very nice thanks! I just miss a small zipper at the bottom…
V***a –
Quality at the level, do not complain. On rus 39 i’m a little bit more, but not critical. Shipping fast) thanks
O***a –
I ordered a friend, very satisfied. Size corresponds to the size chart
A***o –
Baby) if you have a long leg, then buy here) very sexy boots
A***a –
beautiful boots…..it took 2 months to arrive
C***r –
perfect and lovely. I recommend.
S***i –
Very cool, delivery fast ordered 8.03 came to moscow 22.03. 10 size goes to 40 size even slightly free. On the sole 27 cm.
M***m –
Excellent boots, i order a second time, as the first spoiled the cat. Well sit on the leg, the size clearly matches, even the height of 180 is palpable above the knee. Thank you =)
Customer –
Came for a month and a half to Chelyabinsk. Boots are excellent! There is a smell, but after a “walk” on the balcony will fade, as in most products with Ali. I have full hips, and they’re just me. Therefore, girly, who has full legs, it is better to specify the volumes of the store, in order not to give the Mahu with the purchase. Otherwise everything is super! Thank you seller! Дополню tip when обкатаю обновку 🙂
R***f –
It came quickly, packed at 5, the smell is not significant. In general, everything is very good.
J***n –
I’m a size 5-6 depending on how the shoe is made so I ordered a 5.5 and they’re a bit snuggled but overall I’m satisfied
V***b –
Came boots, they are mega cool, though it’s not very convenient to wear))) let’s see how they will be in sock)) came very quickly, thanks to the store, ordered march 7 received march 21)))
Customer –
Having very thin legs, I tested a lot of thighs always too wide but these are perfectly adapted. This purchase was a good surprise. Girls with thin legs, go for it!
R***e –
Nešioju 37 ėmiau 7.5 gal būtų tikę IR 7 bet tikrai Tinka. Kokybiškai pagaminti. Yra-60 minimalus kvapas bet greit išsivėdino
J***a –
Excellent!
Customer –
Good boots, as in the picture, take a larger size
N***k –
Super, excellent boots! Thank the store!
G***a –
Everything is super, boots are chic, only a little off the legs.. Quality 10 out of 10
E***a –
They’re beautiful, just like it’s in the picture.
V***k –
Not the first time we order-very good shoes. And the size fits. We advise the store.