Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***v –
At 24,5 cm excellent! only no zipper is not convenient
N***a –
Good boots for such a price, at its 38-39 came up, a little more, but i’m normal, the quality is good, demi-season, there are no fur inside, look beautiful, came quickly in komi.
Customer –
I waited for them very much, came up perfectly, i wear 39, thin leg, sat perfectly, as i wanted
G***n –
At 23.5 7 bolshevaty, and so boots suuuper
Customer –
Ordered 13.11, the order came 09.12 to the post office of Kazan. The quality is excellent. With the size did not guess. At its 37 (24,5 cm) ordered 8. turned out to be large by 39 size. That is, they go full-sized. These sold immediately. I will order more for myself. I did not communicate with the store. I did not open the dispute.
Customer –
Excellent boots-stockings. Comfortable, in size. On top tighten. In quality, it seems, good. On dry weather.
Customer –
Everything is fine! On a slender leg))
Customer –
Very beautiful boots!
I***a –
Boots really fire! With the size guessed, but it was possible to order less on half the size. I wear rus. 39-40. Here i ordered 41 keith, on a dimensional grid 9. even with a thin socks climbed) and yet, i have a height of 178 and they are true, very high. Cm 20 above the knee. Not tight, of course, but i assumed. My legs are not full. But i’m delighted anyway. Quality is super!!!!
A***a –
Boots class!!!!! On the dew. 38, ordered 8, approached.
N***a –
In love
K***a –
Not bad
G***k –
All super, as written above, to moscow 14 days, color as pictures, at 39-40 russian perfectly fit 25.5 this is their 42 lock on boots is missing so you need to dress them just pulling on the leg, who has full legs keep in mind.
A***a –
Boots liked. At my height of 176 cm were decently above the knee, somewhere 10 cm. Stop at me 25 cm. And this size is a bit too big. It was possible and 8 to take. And so only with a thick toe. At first there was a chemical smell, but rather quickly evaporated. Delivery a little more than a month to the east kazakhstan region.
I***a –
Very well made, on a narrow foot and legs. At its 36-37 took the size 6. came straight in size.
I***a –
Class! Boots super!
Customer –
Boots really fire. Came in the shortest time, perfect quality. With the size of a little did not guess (great a little), there is a hymn smell, but to erode is not a problem. Order boots, you will not regret a drop!!!
E***R –
Very nice thanks! I just miss a small zipper at the bottom…
V***a –
Quality at the level, do not complain. On rus 39 i’m a little bit more, but not critical. Shipping fast) thanks
O***a –
I ordered a friend, very satisfied. Size corresponds to the size chart