Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***o –
Boots are good, soft, comfortable, sewn neatly. I ordered 39r for 38r my own. Too small, wear only without socks. The store quickly sent the goods. Delivery to s-pb month.
R***a –
The product took a long time to come without communication with the store. Tracking the lousy product. I opened a dispute that later cancels for receiving the product. Even so. The nice boots.
B***n –
Delivery is very fast. The goods were ordered on february 28, 2019, came on march 21, 2019. I buy boots from this store for the second time and am very pleased with it. Boots are very light, look beautiful. Already wrote that you need to buy on a grid of sizes provided by the seller. Wife foot size 25,5 cm. Bought as indicated in the seller’s grid 41 size, which corresponds to the size of the foot 25,5 cm. The boots were just right. Before that i took 40 size, the boots were small. On the boots themselves will knock out on the sole size 25,5 cm. So buy boots according to the size of your foot. Seller recommend.
M***e –
I love very warm and super light
V***a –
Fit in size, took 2 sizes larger. A little smell of paint
O***a –
Good, comfortable, but the clasp is oblique and the lock is difficult to fasten
Y***a –
Very light, slippery. And the appearance is cool of course
E***e –
First a totally different order received. Later the good order received. Is nicely by the store resolved. I can this seller warmly recommend. Problems are equal resolved. Up for the seller.
E***v –
Yekaterinburg reached 21 days. Track tracked. The size approached. The color matched. Lungs. In general, the goods are satisfied. The only negative is the fur rim. On one boot more than on the other. We are not fundamentally, because. Will be under the trousers. Buyers recommend when ordering to write to the store to choose the same.