Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
PERFECT
S***a –
It’s all good, thank you
S***a –
Shoes worth buying, the attitude of the buyer is very good, very thoughtful
Customer –
Like the boots a lot!
N***a –
Arrived in little more than a month, but am satisfied with the product. Worth the wait, because the boot is very beautiful! Thank the store to have increased my consumer protection.
G***r –
Super cute and fits perfect and the heel is a great height
B***e –
Perfect, fast delivery recommends store
N***a –
Delivery is fast. Match your price. Of course, “paper”. Fall apart quickly if worn often at long distances. But i took for trips to the club-it suits me. Looks good, the lift is comfortable, the shoe is comfortable.
Customer –
Beautiful, great quality. I’m 170cm tall and the boots are just above the knee, I would like them to be ~2cm longer, but its not a big deal
A***a –
I make 42 so I took a 43 it is very tight at the same time at the foot just thighs. I couldn’t put it on. Pity
Customer –
I love it Thanks so so much
Customer –
As described, but the quality is very poor for the price! I do not recommend odare slotted and awkward despite both of heel 7 cm
M***n –
Fast delivery in 2 and a half weeks. Beautiful boots, product compliant. I recommend the store
A***a –
Very toppersson
Customer –
Looks exactly same as picture! But VERY tight on calves
F***l –
Super beautiful I do 39 I took a 9 good size They feel a little but do not bother me
Customer –
ok
S***u –
Arrived fasts,I have able to fit it,it fits perfectly very light to carry..maybe a strong smell but i dont mind..i recommend the store!! Thank u so much!!
C***a –
They are exactly what I expected. Love them. I usually wear a size 8.5-9 but I decided to size up and get a 9.5 and they fit perfectly. I have bigger calves than most I would say so it is a little snug on the calf but they are otherwise really comfy!
S***s –
Before expected and excellent quality recommended 100% to store