Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***z –
It took them a while to send it, but i love them!
O***a –
Exactly a month went. the boots are good, comfortable. but it’s a pity my daughter has already rubbed (. took from another store) let’s look at this quality.
D***d –
Wonderful boots for the beginning of moscow winter. I think that for snow “Gigi” will do. Delivery was 1 month. The store sent quickly. And then, as always, the parcel long traveled through the expanses of the native country. With the size of everything is wonderful, looked at the size grid. The length of the foot is 24 cm, the narrow leg, perfectly fit 38 r. Thanks to the seller for the goods and good mood!!!
A***a –
like in the picture
A***a –
Shoes good size took 7 on our this 40 all matches i liked
N***a –
Not skin. i think very flimsy. sooo light. fast delivery. 38 size super
C***n –
good quality.recommended.for slim feet take normal size .otherwise take plus size if you have wide feet
M***a –
I’m delighted!!! Just excellent boots!!! At her 36 with a wide leg took 5,5, came up perfectly! The seams are very smooth, the glue is nowhere to be seen, there is no smell. The store is sociable, asked to change color, changed without problems, thank you! And yet, they are just weightless!!!!
S***i –
Ordered 02.01.2019, received 29.01.2019. The quality is excellent. The size approached. There is a sharp chemical smell, i had to take it to the balcony for ventilation.
S***z –
Amazing product. 100% recommended. Thank you very much
M***g –
nice shoes, real colour same the picture, fast shipping
A***h –
Very warm boots, last year the daughter carried out all winter and as new, do not get wet. Don’t stink. This year I ordered my niece. Salesman well helped to choose the right size I highly recommend. Shipping is also fast
Customer –
Thank you very much, very satisfied, thank you very much to the store!
M***N –
Foarte calduroase you sunt waterproof, nu intra APA, recomand Cu drag
I***i –
Look cute, I do not know how it will be in the frost-while in St. Petersburg warm.
S***o –
They’re great, they’re totally lined up inside and they don’t weigh anything. They’ll have to be tested to see if they calm down, slip and stuff. But at first sight, perfect. I wear a 37-38 depends on the shoes and i ordered a 38 and i go perfect.
R***r –
okay.
S***c –
Little bit tight. The measures are not very accurate.
A***a –
Super order for the second time since the first are great were itself to blame, this time just right and comfortable and warm.
V***o –
It’s okay.